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When will I receive my order?

From the time you place your order, it should take us approximately 3 to 5 days to print and assemble it. Once we ship your order, it should take another 3 to 5 days for you to receive it. So from the time you place your order until the time you receive should be between 7 to 10 days.

How do I track my order?

Once your item has left our production facility, you will receive a Shipment Notification email with carrier and tracking number. You can click the tracking number at any time during transit to track your package on the carrier's website.

Will I get notifications regarding the status of my order?

In addition to email notifications, if you choose, we will also send you text messages when your items have shipped or when the shipping status has been updated. Texts are sent between 9 a.m. and 5 p.m. in your time zone. 
To stop receiving text notifications, simply reply to the text message with: STOP

PAYMENT QUESTIONS

What payment options do I have?
DezinerwallZ accepts the following payment methods.
  • Visa
  • Mastercard
  • American Express
  • Paypal

Troubleshooting credit card payment errors
  • If your card is new or recently reissued, make sure it has been activated.
  • Double check the card type (for example, American Express), the account number and expiration date.
  • Remove dashes or spaces from the account number.
  • If everything seems to be correct, call the card issuer's customer service telephone number on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.
Account Verification

To prevent any unnecessary delays processing your order, please ensure that the billing addresses on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the telephone number on the back of your credit card to confirm.

Security Codes

The card security code is a unique three or four digit number printed on the front (American Express) or back (MasterCard/Visa) of your card, in addition to the account number.

American Express:

MasterCard and Visa:

My credit card was declined, can I re-authorize it?
If your order was not authorized online, please confirm you have correctly entered your credit card details and place your order again. If you still have difficulties please contact your credit card company to make them aware of your order.
Will I be charged tax on my order?
In accordance with local laws, your DezinerwallZ online purchase will be taxed using the applicable tax rate(s) for your shipping address. If the tax rate changes before your purchase is shipped, the rate in effect at the time your order ships will apply.

SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

Thanks for shopping at DezinerwallZ. We very much appreciate the fact that you’ve found something on our website that you think will look amazing in your home, office, store or restaurant. We fundamentally believe that you will be thrilled with the wall covering or wall art you’re purchasing from us. That’s because a lot of people make every effort to ensure that the wall coverings and wall art that you buy from us are designed, printed, packaged and shipped with 1 goal in mind – to exceed your expectations and to provide you with an interior décor solution that you’ll be thrilled with.

We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

Go to return policy
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