Frequently asked questions

Frequently Asked Questions

Company information

Who or what is DezinerwallZ?

DezinerwallZ is a division of Monster Color Inc. a company that provides visual communications solutions for the private and public sectors throughout North America.

How long has DezinerwallZ been around?

The parent company was founded in 1969 and has been providing visual communications solutions to the home and office markets, and the public sector throughout Canada and the U.S. ever since.

Does DezinerwallZ have any stores I can visit?

At this time, we do not have stores but look for our kiosks soon in home furnishing stores throughout Canada and the U.S.

Material and care

What are DezinerwallZ wall coverings and wall art made of?

At DezinerwallZ, we offer 2 types of wall covering and 2 types of wall art media or materials.

Wall coverings:

After much testing and research into the all the materials available on the market, the labcoats at DezinerwallZ decided that all things considered, the MegaCHROME adhesive vinyl and the Art Peel repositionable fabric are the best wall covering solutions out there from the perspective of print quality, durability, etc… The MegaCHROME adhesive vinyl is made of a 5mil, matt white polymer adhesive vinyl. The Art Peel repositionable fabric is made of 100% polyester woven fabric.

Wall art:

After many hundred hours of research and testing, the DezinerwallZ research team chose the Crystalene canvas and the Splendex fabric to use as the base material of our wall art products. Our Splendex fabric is made of 100% polyester woven fabric and is scratch and tear resistant, machine washable and wrinkle free. The matching, custom frames are anodized, brushed aluminum and made to fit any size graphic.

Our Crystalline archival quality canvas is a 440gsm, 21mil, 65% polyester, 35% cotton blend and is scuff and water resistant. The matching frames are 1.75” frames made of premium basswood and guaranteed not to warp or shrink.

As you shop for wall covering and wall art solutions for your home, office, store or restaurant, you are certain to come across cheaper products but you will not find a superior combination of quality and price anywhere. Guaranteed!

Do DezinerwallZ wall coverings require any wallpaper paste or glue?

Absolutely not. Both the megaCHROME adhesive vinyl and the repositionable fabric are both peel-and-stick self adhesive materials and do not require any messy glues or pastes.

How do I clean my wall covering or piece of wall art?
Wall coverings:

Our MegaCHROME adhesive vinyl is plastified (covered with a clear layer of plastic overlaminate) for protection and may be cleaned with a damp cloth or sponge as often as required. To maintain its fabric feel, we do not apply the same protective overlaminate to the repositionable vinyl but it can still be cleaned by gently rubbing the surface with a soft, damp cloth or sponge. If the repositionable fabric is installed in a very high traffic area of your home or office, we recommend applying a protective coating such as Liquitex Professional spray varnish. DezinerwallZ cannot be responsible for any damage done to a wall covering due to improper cleaning or due to the use of improper cleaning solutions.

Wall art:

The nature of our Splendex fabric and how it is printed makes this wall art product the most durable option available today. For quick cleaning of scuffs and stains, simply use a damp cloth with a mild soap. For more thorough cleaning, your Splendex wall art can be removed from its frame and either machine washed or dry cleaned.

Our Crystalline archival quality canvas is arguably the best quality canvas available today. Combined with our archival inks, the result is a piece of wall art that you will proudly display in your home, office, store or restaurant for years to come.

Guys
Normally I don’t swear in any of my emails since this stuff is out there for all to see. Just this once I might have to. Your Crystalline Canvas is absolutely frigging (sensored) amazing. The colors are spot on and the texture is great!”
David Margolis
Professional Photographer

How do I know which wall covering option is the one that is best suited for my project?

While both the MegaCHROME adhesive vinyl and the repositionable fabric will perform equally well on most projects, we tend to recommend the MegaCHROME vinyl for commercial applications and the repositionable vinyl for home projects. All else being equal, the deciding factor when choosing your wall covering material might be the repositionability of the fabric material. If you think that at some point in the future, you might wish to remove your wall covering and install it on another wall, then the repositionable fabric is the right choice as the MegaCHROME adhesive vinyl may be removed fairly easily but cannot be reinstalled on another wall.please click here.

Can DezinerwallZ wall coverings be installed only onto walls or can they be installed on other surfaces?

Both the MegaCHROME adhesive vinyl and the repositionable fabric can be installed onto most smooth surfaces including gyproc, smooth wood, even glass. Please note that it is not recommended to install our wall coverings onto textured surfaces such as cement, heavily grained wood surfaces and even textured gyproc as the adhesive backing will not have the proper contact with the wall to ensure proper adhesion.

Custom orders

Can I use a picture that I took to print a wall covering or piece of wall art?

Absolutely! Many of our wall covering and wall art orders are printed using images and photographs taken by our clients. Whether it’s a family vacation shot, a beautiful sunset, a spectacular cityscape, as long as your picture meets the resolution requirements as outlined on our Upload Your Picture page, we can turn your picture into a glorious statement wall.

What wall covering and wall art sizes are available?
Wall coverings:

At DezinerwallZ, we can print a wall covering to ANY size specifications. We recently printed and installed a wall covering for a big, corporate client that covered a corridor wall at their corporate headquarters that was 9 feet high x 40 feet long. The image was actually a compilation of several similar images and the wall covering was then printed in several panels. Sometimes, what might limit the size of the wall covering that we can print is the resolution of the image you choose, or provide. In these cases when a single image cannot be printed at the desired size due to resolution limitations, we usually suggest a compilation of images be used. To see pictures of some of the big wall coverings we’ve created for our clients, check out our Recent Projects page.

Wall art:

Our Crystalline canvas can be printed up to 60” wide by any manageable length. The Splendex fabric can be printed up to 8 feet wide by any manageable length.

Can I modify or personalize one of the images available on the DezinerwallZ website?

You certainly can! We can modify, customize or personalize any image in any way you can imagine…and probably in some ways you can’t imagine. Whether it’s an image you’ve selected from our website or it’s an image or picture you’ve taken yourself, let us know how you’d like it customized and our graphic design department will work their magic, and turn your wall covering or wall art dream into reality. For some examples of how you can customize or personalize your wall covering or wall art, see our Customize your wall covering page.

If I want to create a wall covering or piece of wall art using an image, pattern or background that doesn’t exist, can DezinerwallZ create it for me?

No problemo. Send us a message describing the image, pattern or background that you have in mind. One of our graphics designers or illustrators will be assigned to your project and will work with you to create that perfect image.

Can I use just a section of a picture to create my wall covering or piece of wall art?

You sure can! Whether it’s an image you’ve found on our website or it’s an image you’re ready to upload to us, simply describe to us on the order page, what section of the image you’d like to use. Before we print your wall covering or piece of wall art, we’ll send you a proof of the section of the image you’ve chosen. It’s as simple as that…

Does DezinerwallZ charge a fee to modify or customize the image I’ve chosen for my wall covering or wall art?

Positively not. Included in the price you will pay for your wall covering or wall art are all the customizations and personalizations you request. If however, you ask us to create an image, illustration, background or texture from scratch, there may be a minimal design charge applied to your order. If there is some billable design work to do, you can be sure it won’t be much. And we will certainly advise you ahead of time, how much work is involved and what it will cost.

Can I combine a series of images to create a collage for my wall covering or wall art?

Certainly you can combine 2 or more images to create a wall covering or wall art collage. Compilations are very popular with our big, corporate clients who tend to have long and large walls to cover. Send us a message at the start of your project and a design consultant will be assigned to help you come up with a series of images that when combined, will turn your wall covering or wall art vision into reality.

Does DezinerwallZ offer design tips or advise to guide me as I choose my wall covering or wall art?

Yes we do. In fact, when you register as a member of the DezinerwallZ community, a design consultant will be assigned to you who will be happy to answer questions, offer design suggestions and advice.

In addition, we encourage all our new members who are about to undertake a wall covering or wall art project to post a message on our discussion forum. Upload a picture of your room, and provide some details on what you’re trying to accomplish and you’re sure to receive the feedback, suggestions and possibly the inspiration you’re looking for from other members of the DezinerwallZ community.

Ordering and shipping

How can I find out how much my wall covering or wall art order is going to cost?

That’s easy. There are several ways to find out the cost of the wall covering or wall art you’d like us to print. You can email us at info@dezinerwallz.com, provide us with the size of the wall covering or wall art you’d like to order and the type of material you’ve chosen for your project. We’ll be happy to provide you with a price.

You can also use our Quick Price Calculator to calculate the cost of the wall covering or wall art you’d like to order. Simply enter the size of the wall covering or wall art you’d like to order and your choice of material and, hit the calculate button and you’ll have an instant quotation. And of course, when you’re ready to place your order, after you’ve chosen the image, the size of your wall covering or wall art and the wal lcovering or wall art material, the final price will be confirmed including any applicable taxes and/or delivery charges.

I’m an interior designer and would like to offer your wall coverings and wall art as part of the portfolio of products and services that I offer my own clients. Is this possible?

Absolutely! Over the past couple of years, as custom printed wall coverings and wall art have become 1 of the hottest trends in residential and commercial interior design, we’ve partnered with many interior designers and design firms to offer this hot product group to the marketplace. DezinerwallZ offers its designers, architects and design firm partners significant discounts on all of our products, which allows our partners to instantly add a significant new revenue stream, with no investment required, except of course, a small investment of your time to learn enough about the products and the process to carry on a conversation with your clients.

Once I place my order, how long before I receive it?

Generally speaking, it takes 4-5 business days to print and package your order and then another 4-5 days to ship your order to you. So in all, you should expect to receive your order within 2 weeks from the date that you place your order. If you need your order shipped to you sooner, we offer expedited “rush” service on orders placed in the U.S. and Canada. Send us a message prior to placing your order and we can arrange to speed up the production and delivery or your order to you.

Once I’ve placed my order how can I track its status?

You will be notified via email as your order passes from pre-flight to production to shipping right through to delivery. When your order leaves our production facility, your email notification will include a tracking number that you can use to track your order as it travels from our production facility to your home or office.

What methods of payment can I use to pay for my order?

You may pay for your order using your Visa, Mastercard, American Express or Paypal.

Does DezinerwallZ ship orders internationally or only in the U.S.?

Presently, our order page is set up to ship anywhere in the United States or Canada. If you’re an international customer and can’t find your city and country as a ship to option on the order page, send us an email and we’ll make the necessary arrangements to get you your DezinerwallZ order.

What is your return policy?

Our return policy at DezinerwallZ is simple. If you have a problem, we’ll fix it!

We will be happy to offer you an exchange or if you prefer, a refund, within 30 days of your original purchase, in the event that:

  • There is a defect of any kind in the wall covering or wall art that you receive.
  • The size of the wall covering or wall art that you receive is not what you ordered.
  • The image printed on the wall covering or wall art that you receive is not what you ordered.
  • There is a problem of any kind caused by negligence, poor workmanship, etc on the part of DezinerwallZ.

Should you wish to return your order for an exchange or a refund, please follow these instructions:

  1. Call or email us to advise us of the problem. You will be provided with a Return Authorization Code (RAC).
  2. Once you have the rac, ship the product back to us. Please don’t ship the product without a rac.
  3. Once the problem or defect has been confirmed, a refund or an exchange credit will be issued.
Installing/hanging your wall covering or wall art:
Wall coverings:

Please click here for detailed instructions on installing your wall covering.

Wall art:

Assembling and hanging your wall art: Our canvas wall art will be delivered to you framed and ready to hang. To save on shipping costs, our Splendex fabric art and its custom frame will be delivered to you with simple, straightforward assembly instructions. An average size fabric/frame can be assembled and hung by 1 person in 15 to 30 minutes. If you would prefer to receive your Splendex wall art already assembled, please send us an email with your order and we’ll be happy to take care of this for you.

What preparations do I need to make prior to installing my wall covering?

To ensure that your wall covering adheres properly to your wall as it was designed to, be sure to apply the wall covering to a clean, dry, flat surface. Our wall coverings should not be installed on freshly painted walls.

What tools will I need to install my wall covering?

The only tools you’ll need to install your DezinerwallZ wall covering properly are the following:

  • Tape measure and straight edge
  • Marking pencil
  • Trimming knife
  • Smoothing tool
  • Clean damp sponge
What if I don’t want to install the wall covering myself?

If you’d rather leave the installation of your wall covering to a professional, visit the site http://www.wallcoveringinstallers.org/consumers/find-a-wallpaper-hanger where you will find a list of wallpaper and wall covering professionals in your area. For our Canadian clients, we suggest you do a google search for wallpaper installers in your area or you can visit a local paint and wallpaper store and ask for a list of wallpaper installers they might recommend to you.

Will I receive installation instructions with my wall covering?

Absolutely. If you’d like to take a look at the instructions that come with your order ahead of time, simply click here for our installation instructions pdf.

Can I install my wall covering on a freshly painted wall?

DezinerwallZ wall coverings SHOULD NOT be installed onto a freshly painted wall. We suggest you wait at least 30 days after painting to install your wall covering. DezinerwallZ will not be responsible for problems that occur should you decide not to follow these guidelines.

When I decide to remove my wall covering, will this damage the wall?

If you’re removing our Art Peel repositionable fabric, the removal of your wall covering should not damage your wall in any way nor should it leave any adhesive residue on your wall.

If you’re removing our MegaCHROME adhesive vinyl, it’s possible that while removing the graphic, there may be some very minor lifting of small paint chips from the wall. The extent to which this occurs will depend on the quality of the original paint/primer combination as well as the composition of the substrate that the wall covering was installed onto.

Can I remove my wall covering and put it up on another wall?

As far as our Art Peel repositionable fabric is concerned, you can certainly remove your wallcovering and then reinstall it on another wall. With respect to the MegaCHROME adhesive vinyl, the nature of the adhesive properties of the vinyl is such that this wall covering cannot be repositioned or installed on another wall.

Assembling and hanging your wall art:

Our canvas wall art will be delivered to you framed and ready to hang.
To save on shipping costs, our Splendex fabric art and its custom frame will be delivered to you with simple, straightforward assembly instructions. An average size fabric/frame can be assembled and hung by 1 person in 15 to 30 minutes. If you would prefer to receive your Splendex wall art already assembled, please send us an email with your order and we’ll be happy to take care of this for you.

If you have any questions that we have not answered in this section, please email your question to us at info@dezinerwallz.com