Our return policy at DezinerwallZ is simple. If you have a problem, we’ll fix it!
We will be happy to offer you an exchange or if you prefer, a refund, within 30 days of your original purchase, in the event that:
- There is a defect of any kind in the wall covering or wall art that you receive.
- The size of the wall covering or wall art that you receive is not what you ordered.
- The image printed on the wall covering or wall art that you receive is not what you ordered.
- There is a problem of any kind caused by negligence, poor workmanship, etc on the part of DezinerwallZ.
Should you wish to return your wall covering or wall art for an exchange or a refund, please follow these instructions:
- Call or email us to advise us of the problem. You will be provided with a Return Authorization Code (RAC).
- Once you have the rac, ship the product back to us. Please don’t ship the product without a rac.
- Once the problem or defect has been confirmed, a refund or an exchange credit will be issued.