Return Policy

Our return policy at DezinerwallZ is simple. If you have a problem, we’ll fix it!

We will be happy to offer you an exchange or if you prefer, a refund, within 30 days of your original purchase, in the event that:

  1. There is a defect of any kind in the wall covering or wall art that you receive.
  2. The size of the wall covering or wall art that you receive is not what you ordered.
  3. The image printed on the wall covering or wall art that you receive is not what you ordered.
  4. There is a problem of any kind caused by negligence, poor workmanship, etc on the part of DezinerwallZ.

 

Should you wish to return your wall covering or wall art for an exchange or a refund, please follow these instructions:

  1. Call or email us to advise us of the problem. You will be provided with a Return Authorization Code (RAC).
  2. Once you have the rac, ship the product back to us. Please don’t ship the product without a rac.
  3. Once the problem or defect has been confirmed, a refund or an exchange credit will be issued.